Satisfaction and loyalty

Zástupný obrázek pro Mystery shopping

What is Satisfaction and Loyalty?

  • It’s simple. Loyalty of existing customers is highly important.
  • Therefore, the satisfaction survey is one of the cornerstones of our marketing survey.

When to use Satisfaction and Loyalty?

  • We recommend that you survey customer satisfaction and loyalty regularly.
  • Based on the survey results you can easily set your priorities of customer service, communication and product offerings on these results.
Zástupný obrázek pro využití Mystery shopping
Zástupný obrázek pro důvod volby Mystery shopping

Satisfaction and Loyalty with NMS makes sense

  • We tailor every project to your specific needs on which we base our choice of optimal method.
  • We offer detailed strategic studies of customer satisfaction and loyalty as well as quick feedback immediately after purchase or use of the service.
  • We have prepared solutions for you using a telephone, personal, SMS or online survey, which are appropriately combined with qualitative research through in-depth interviews or focus groups.
  • For long-term projects we usually prepare customized reporting and online applications too.

Acquire our services - Satisfaction and loyalty