What is Satisfaction and Loyalty?
- It’s simple. Loyalty of existing customers is highly important.
- Therefore, the satisfaction survey is one of the cornerstones of our marketing survey.
When to use Satisfaction and Loyalty?
- We recommend that you survey customer satisfaction and loyalty regularly.
- Based on the survey results you can easily set your priorities of customer service, communication and product offerings on these results.
Satisfaction and Loyalty with NMS makes sense
- We tailor every project to your specific needs on which we base our choice of optimal method.
- We offer detailed strategic studies of customer satisfaction and loyalty as well as quick feedback immediately after purchase or use of the service.
- We have prepared solutions for you using a telephone, personal, SMS or online survey, which are appropriately combined with qualitative research through in-depth interviews or focus groups.
- For long-term projects we usually prepare customized reporting and online applications too.